PRIVACY POLICY
This Privacy Policy outlines how Love Your Stays (“we,” “us,” or “our”) collects, uses, discloses, and safeguards the personal information of individuals who visit our website, https://www.loveyourstays.com. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Website, you consent to the practices described in this Privacy Policy.
Who we are
Love Your Stays is a family-run business founded by Gugu and Thabo Nhlangano. With a passion for travel, meeting new people and learning about different cultures, this husband-and-wife team has visited 30 countries, which is 15% of the world and still counting. Their love for hospitality inspired them to create the Love Your Stays brand, where they provide exceptional customer service for business travellers and holidaymakers. In addition to catering to travellers, they also work with landlords and working professionals to provide bespoke activities, i.e. fixed returns on funds invested and guaranteed rent to Landlords. As a family-run business, Love Your Stays prides itself on providing a personal touch to all its services, making sure that every guest feels like part of the family.
Our website address is: https://www.loveyourstays.com.
Cookies
Our Website may use cookies and other tracking technologies to enhance your browsing experience. You can modify your browser settings to disable cookies; however, please note that this may affect the functionality of our Website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Information We Collect
a. Personal Information: When you interact with our Website, we may collect certain personal information, including but not limited to:
- Name
- Address
- Email address
- Phone number
- Date of birth
- Nationality
- Employment details
- Financial information (e.g., bank details for rental payments)
- Identification documents (e.g., passport, driver’s license)
- Any other information you voluntarily provide to us
b. Non-Personal Information: We may also collect non-personal information automatically when you visit our Website, such as:
- IP address
- Browser type and version
- Operating system
- Referring website
- Website usage statistics
Use of Information
We use the personal information we collect to:
- Provide and improve our services
- Process and manage rental applications
- Facilitate property viewings and rental agreements
- Communicate with you regarding your inquiries, applications, and tenancy-related matters
- Conduct background and credit checks
- Comply with legal obligations
- Prevent fraud and protect against potential misuse
- Customize and personalize your experience on our Website
b. We may use non-personal information for statistical analysis, website optimization, and to enhance our services.
Data Sharing and Disclosure
a. We may share your personal information with:
- Third-party service providers who assist us in delivering our services (e.g., property maintenance contractors, referencing agencies)
- Legal authorities, regulatory bodies, or law enforcement agencies, as required by law or to protect our rights, property, or safety
- Prospective landlords or tenants, with your consent, in relation to property-related inquiries or rental applications
b. We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we hold about you.
- Rectification: You can request to correct or update your personal information.
- Erasure: You can request the deletion of your personal information, subject to legal obligations.
- Objection: You can object to the processing of your personal information in certain circumstances.
- Restriction: You can request the restriction of processing your personal information in certain situations.
- Data Portability: You can request to receive your personal information in a structured, commonly used, machine-readable format.
Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices.